Last Updated: February 2026
Under Indonesian consumer protection law (specifically regulations governing supplement and dietary product sales), dietary supplement products cannot be returned or refunded once purchased, even if unopened or unused. This is due to food safety regulations and the nature of consumable products.
Supplements and dietary products fall under food product classification, not pharmaceutical or medicinal goods. Once a product has left our facility, we cannot guarantee proper storage conditions or contamination-free status, making resale impossible.
For the reasons outlined above, Pority does NOT accept returns of dietary supplement products. Once a product is purchased and received, it is final. No exceptions apply regardless of:
If you receive a product that appears damaged or defective upon arrival, contact us immediately with photographic evidence of the damage:
Contact: [email protected] or +62 411 7392 586
We will assess the damage claim and may:
Damaged product claims must be submitted within 7 days of delivery. Claims submitted after this window cannot be honored.
If you receive a product that is:
Contact us immediately with order details and photos of the issue. Replacement or refund will be processed based on the specific circumstance and our discretionary judgment.
If you experience an allergic reaction, adverse effect, or health concern after consuming a product, we recommend:
Once medical attention has been provided, you may contact us to report the issue. We will:
Pority does not provide medical advice or confirm causation between product use and health effects. Your healthcare provider should make medical determinations. We cannot issue refunds based solely on reported adverse effects without documented medical evidence and investigation.
This policy complies with Indonesian Law No. 36 of 1999 concerning Health (Undang-Undang Kesehatan), which regulates food and supplement products. Under these regulations, consumable products cannot be resold once released from manufacturer custody due to food safety standards.
ALL purchases through Pority are non-refundable. This includes:
To avoid purchase regret, we recommend:
If you have any questions about products, format compatibility, ingredients, allergies, or storage concerns, contact us BEFORE making a purchase:
Pority
Jl. Pettarani No.39
Makassar 90222, Indonesia
Phone: +62 411 7392 586
Email: [email protected]
Our team responds within 24 business hours with clarifications to help you make an informed decision.
This refund policy may be updated periodically. Purchases made prior to policy changes are subject to the policy in effect at the time of purchase. Check this page periodically for updates.
If you believe our refund policy has been applied unfairly or have a complaint, please contact us with detailed information. We will review your case and respond within 5 business days. Our decision is final and binding.